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Active Thread: #7245 - Delivery Status

AI Agent Active

Hi, I ordered a Saarthi Pro kit yesterday and haven't received a tracking number. Can you help?

Sent 10:42

Hello! I've just checked our system. Your order #SD-8821 was processed this morning. It's currently being picked by our logistics partner. You should receive a tracking link via email within the next 2 hours. Is there anything else I can assist with?

AI Response - handed off in 0.4s

🔄 HANDOFF: TRANSITIONING TO SENIOR AGENT

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0.8sec

Average Response Time

✨ 82% Tickets Resolved

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Agent Vikram

Senior Support Specialist

ONLINE

AI SUPPORT SUMMARY

Customer is frustrated with delay in order #SD-8821. AI explained processing, but customer requested human clarification on refund policy.

"Hi there, Vikram here. I've read your chat with our AI assistant. I'm looking into the refund window for you right now..."

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AI Customer Support That Never Sleeps