Your Entire Team,
Working From One Inbox
Collaborate on customer conversations, assign chats, leave internal notes, and work together seamlessly without ever switching tabs.
How do I track my delivery order #42...
I'd like to upgrade my current plan...
"@Neha I've checked the warehouse, the item is out of stock in Bangalore but available in Chennai."
The Collaborative Command Center
Powering seamless handoffs and real-time coordination for Indian SMBs moving at high speed.
Omnichannel Shared Inbox
Centralize WhatsApp, Instagram, and Email into a single feed that your whole team can manage together without stepping on toes.
Private Internal Notes
Discuss issues behind the scenes with internal-only threads. Keep the customer experience clean while staying aligned.
Is this item in stock for Jaipur?
Yes, 3 units left in warehouse.
Mentions & Tags
Loop in specialists with @mentions, and organize queries with custom high-priority or department tags.
AI-Assisted Handoffs
When an agent takes over a long chat, AI provides a 3-sentence summary of the entire context automatically. No more scrolling back.
- Customer seeking refund for damaged order #122.
- Previous agent verified photos but needs approval.
- High priority: Customer has been waiting 4 hours.
Smart Assignments
Round-robin or manual. Every chat gets an owner instantly.
Activity History
A perfect paper trail of who said what and when.
Role Permissions
Granular control: Admins, Agents, and Viewers.
Eliminate Collision with
Real-time Presence
Never double-reply again. See exactly who is viewing a chat and who is typing in real-time, just like in your favorite chat apps.
- Live Viewer Presence Indicators
- "Agent is typing" feedback
- Auto-lock on active response
Ready to turn your team into a
collaborative engine?
Join 1,200+ Indian SMBs scaling their customer support with SaarthiDesk's team-first tools.
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